We offer a 30 days 'no-quibble' returns policy.
Once you have received your order, you are welcome to return any item for exchange or refund.
Please contact us using live chat so we can issue a returns ID before you send any items back to us. The Returns ID is important as it helps to quickly identify your parcel to avoid any delays to your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days.
We offer a very easy order cancellation procedure, you can cancel your order BEFORE it is shipped to you.
If you cancel your order WITHIN 24 Hours of placing, you will be assessed a 20% Order Cancellation fee before credit is issued.
If you cancel your order AFTER 24 Hour and before the order is shipped, you will be assessed a 40% Order Cancellation and Processing fee before credit is issued.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to 3190 Ridgeway Dr. Mississauga Ontario CA L5L5S8.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to 3190 Ridgeway Dr. Mississauga Ontario CA L5L5S8
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.